Basic Advanced Implementation

7 hour seminar, on-site training available

The workplace challenges organizations face have common root causes that can be traced to a lack of good character. In this session good character is defined, examples of good character are given, and the benefits of building character are described.

Learning Goal: Participants will be able to apply character solutions to workplace challenges they face in their organization.

How to Build Character

Character can be built into an individual’s life. A description is given of the difference between character and skills and what is needed to teach and motivate each. Outlined in this session are the steps necessary to establish an organizational culture based on character-an environment that encourages all employees to develop good character and to make decisions and act according to good character.

Learning Goal: Participants will discover the value of helping others reach their full potential by recognizing good character with praise.

Employee Meetings

One of the most powerful ways to motivate positive character in employees and coworkers is by publicly recognizing good character with genuine praise. Monthly employee meetings and the value of character recognition certificates are discussed as the forums in which supervisors can publicly recognize employees. Steps of preparation and helpful hits are given.

Learning Goal: Participants will learn how to prepare and present a certificate of recognition in an employee meeting as one means of encouraging the development of good character.

Character Bulletins

Character development must permeate every aspect of our personal lives. Teaching the conduct associated with good character is one facet of character training and development. The monthly Character First!®Bulletins are described and how to use the bulletins in Employee Meetings and Character Application Sessions is explained.

Learning Goal: Participants will discover how to use the monthly Character First! ®Bulletins to teach character in a memorable way.

Communicating the Standard

Whether called a Policy Manual, Principles of Operation, Mission Statement, Corporate Goals, or Purpose Statement, every organization must have a document that communicates the core values of the organization.

Learning Goal: To understand the importance of principle-based policies for establishing a standard built on character.

Hiring for Character

One of the most critical decisions in any organization is the selection of employees. Often we think, “This is just a temporary situation,” or “I just need a body to fill a position.” However, every employee impacts productivity, morale, profits, and customer service. By basing hiring decisions on character, we can select the best people for the position.

Learning Goal: To establish a practice of interviewing and selecting future employees based on character and not on skills alone.

How to Make an Appeal

One of the most vital skills we can learn is how to precisely and effectively appeal to authorities. An appeal may not always change the mind of the one in authority, but it will enable one to determine their course of action in a matter.

Learning Goal: To learn how to communicate a difference of opinion or give new information that could influence a leader’s decisions. Leaders will also discover the proper response to an appeal.

Character-Based Correction

Supervisors report spending the majority of their work time on personnel-related problems. A supervisor who learns how to properly correct others will recover time that can be used for other activities- time that will benefit the employees, the supervisor, and the organization. This module will address what to do before correction is needed, what to do when correction is needed, and the essential character qualities needed for effective correction to take place.

Learning Goal: Participants will examine the precept: “Because wrong actions and attitudes damage relationships, the primary goal of correction is to mend a damaged relationship.”